Privacy Policy

Nestbord – Privacy Policy

Last Updated: 17th November, 2025

This Privacy Policy explains how Nestbord (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you use our website, mobile access, and property management platform (collectively, the “Platform”).

By creating an account or accessing the Platform, you consent to the practices described in this Policy.

1. Scope & Compliance

Nestbord operates in compliance with PIPEDA (Personal Information Protection and Electronic Documents Act) and applicable Canadian provincial privacy laws.

This Policy applies to all users, including landlords, property managers, tenants, applicants, and vendors.

2. Information We Collect

We may collect the following categories of personal information:

2.1 Account Information

Name

Email address

Phone number

Password (encrypted)

Role (landlord, tenant, admin, vendor)

2.2 Property & Tenancy Information

Property addresses and unit details

Lease agreements

Rental amounts and terms

Move-in/move-out dates

2.3 Tenant Application Information

Employment and income details

References

Proof of identity

Government-issued IDs

Credit, background, or screening results (when integrated with third-party verifiers)

2.4 Payment & Financial Information

Partial bank or card details (processed by trusted payment partners)

Payment history (paid, overdue, failed)

Transaction information

Receipts and billing records

Nestbord does NOT store full card numbers or banking credentials.

All payments are processed through certified third-party payment providers.

2.5 Communication Data

Messages sent between landlords, tenants, and vendors

Maintenance descriptions and uploads

Support requests and chat logs

2.6 Usage & Technical Data

IP address

Device and browser information

Cookies and analytics data

Log files and activity history

3. How We Use Your Information

We use your information to:

3.1 Provide and Improve the Platform

Create and manage accounts

Process rental applications and screening

Enable communication between users

Manage maintenance requests

Generate invoices, receipts, and reports

Improve platform performance and features

3.2 Process Payments

Facilitate online payments

Record manual or external payments

Detect fraud or suspicious activity

Provide payment receipts

3.3 Communicate With You

Send notifications, reminders, and updates

Provide support and respond to inquiries

Send service-related messages (rent reminders, approvals, maintenance updates)

3.4 Legal, Security, and Compliance

Maintain system integrity

Investigate misuse or fraud

Comply with legal obligations

4. Sharing of Information

We do not sell personal information.

We may share information with:

4.1 Service Providers

Trusted third parties assisting in:

Payment processing

Tenant screening

Cloud hosting and data storage

Customer support tools

Analytics and security

These providers comply with security and confidentiality requirements.

4.2 Landlords & Tenants

Information shared between users occurs only as required for rental management—for example:

Applicants share screening details with landlords

Tenants share maintenance requests and messages

Landlords share lease terms with tenants

4.3 Legal Requirements

We may disclose information when required by law or to:

Protect Nestbord or its users

Prevent fraud or misuse

Respond to lawful data requests

5. Data Storage & Security

We use industry-standard security measures, including:

AES-256 encryption at rest

TLS/SSL encryption for data in transit

Secure servers based in Canada or equivalent jurisdictions

Time-limited access for staff on a need-to-know basis

Regular audits and vulnerability checks

No system is 100% secure, but we take reasonable measures to protect your information.

 6. Data Retention

We retain your information only for as long as necessary to:

Provide services

Comply with legal requirements

Resolve disputes

Maintain accurate records

You may request deletion of your account and data at any time (see Section 9).

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Maintain sessions

Improve user experience

Analyze usage and performance

Personalize features

You may disable cookies through your browser, but parts of the Platform may not function properly.

8. International Transfers

If data is processed outside Canada by a trusted provider, we ensure appropriate safeguards such as:

Contractual protections

Compliance with PIPEDA standards

Secure transfer protocols

9. Your Rights

You have the right to:

Access your personal information

Correct inaccurate information

Request deletion of your data

Withdraw consent (where applicable)

Request copies of your stored information

File a privacy complaint with Nestbord or a privacy authority

Requests can be made at:

fola@bizsuite360.com

 10. Children’s Privacy

Nestbord is not intended for children under 16.

We do not knowingly collect data from minors without legal consent.

11. Changes to This Policy

We may update this Privacy Policy periodically.

Changes take effect once posted. Continued use of the Platform constitutes acceptance.

12. Contact Us

If you have questions or privacy concerns, contact us at: